Terms and Conditions

1. Scope of Application  
The following terms and conditions (T&Cs) apply to all orders placed via our online shop.  
2. Contractual Partner, Conclusion of Contract  
The purchase contract is concluded with HEDLER Systemlicht GmbH . The presentation of products in the online shop does not constitute a legally binding offer but rather an invitation to place an order. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order using the correction tools provided and explained during the ordering process. By clicking the order button, you submit a binding order for the goods in the shopping cart. Receipt of your order is confirmed by email immediately after the order is placed; this does not yet constitute acceptance of your order. We may accept your order either by sending a declaration of acceptance in a separate email or by delivering the goods within 2 days. A binding contract may also be concluded earlier as follows: - If you have chosen PayPal as your payment method, the contract is concluded at the moment you confirm the payment instruction to PayPal. The languages available for the conclusion of the contract are German and English. The contract text is not stored by us.  
3. Delivery Conditions  
Shipping costs are added to the product prices displayed. Detailed information on shipping costs is provided during the ordering process. You may also collect the goods from HEDLER Systemlicht GmbH, Heerstrasse 112, 65594 Runkel, GERMANY during the following business hours: Monday to Thursday from 9:30 am to 1:00 pm and 2:30 pm to 4:30 pm, excluding public holidays. Please notify us at least two working days in advance of your pickup so that we can prepare the goods. 
4. Payment  
In our shop, the following payment methods are available to you:  
The following payment options are processed on our behalf by the payment service provider Stripe:
  • Apple Pay / Google Pay  
  • Klarna  
  • Credit card (American Express, MasterCard, VISA)  
  • SEPA direct debit  
Payments via PayPal, including the “Pay Later” option, are processed through the PayPal platform:
  • PayPal  
  • PayPal Pay Later 
5. Retention of Title  
The goods remain our property until full payment has been received.  
6. Warranty and Guarantees  
Statutory liability for defects applies. Information on any additional warranties and their exact conditions can be found with the product descriptions and on specific information pages in the shop. 
7. Liability  
We are always fully liable for claims arising from damage caused by us, our legal representatives, or agents in the following cases:  Injury to life, body, or health  Intentional or grossly negligent breach of duty  Promises of guarantees, where agreed  As far as the scope of the Product Liability Act applies In the event of a breach of essential contractual obligations, the fulfillment of which is necessary for the proper execution of the contract and on which the contractual partner regularly relies (cardinal obligations), our liability for slight negligence is limited to foreseeable damage typical for the contract at the time of its conclusion. Otherwise, claims for damages are excluded.  
8. Online Dispute Resolution  
The European Commission has discontinued its platform for online dispute resolution (ODR platform). 
9. Dispute Resolution under VSBG  
Our company is not obliged under §36 (3) VSBG to provide information about participation in a dispute resolution procedure. However, we voluntarily declare that we will not participate in a dispute resolution procedure under VSBG. Note on the Language of the Terms and Conditions In the event of disputes or discrepancies regarding the content or interpretation of these Terms and Conditions, the German version shall prevail. The English translation is provided for informational purposes only.